GUIDE TO INSPECTING TOTO SANITARY FIXTURES UPON DELIVERY – AVOID VOIDING THE WARRANTY

TOTO sanitary fixtures are premium, high-value products that require precise installation. Therefore, inspecting the goods immediately upon delivery not only helps ensure the product is genuine but is also a mandatory condition for warranty coverage.

Below are the 4 standard inspection steps recommended by TOTO and authorized dealers.

1. Check packaging & seals

Before opening the box, check the condition of the carton:

• The box must be intact

• Not dented, not wet, not torn

• The TOTO seal is intact, not peeled or resealed

TOTO uses special tape & seals.
If you find:

• Cut tape

• Torn box

• Peeling seal

➡ The goods may have been opened, had components replaced, or are no longer in their original condition.

2. Compare model & product code

After opening the box, compare the product code in 2 locations:

• Label on the box

• Label on the product body

Example:

Code on the box: TOTO TX447SG
Code on the body: TX447SG

These two codes must match exactly.

If the codes differ:

• It may be a display item

• Returned goods

• Or the wrong model ordered

➡ In this case, report it immediately to the seller before installation.

3. Check the surface & ceramic glaze

For TOTO washbasins, toilets, and faucets – the surface is a very important factor.

Observe carefully:

• The ceramic glaze must be uniform in color

• No pits, spots, or discoloration

• No scratches, cracks, or chips

• Faucets and spouts must be shiny, with no peeling plating

Note:

Minor surface defects are often only visible under strong light.
If discovered after installation → TOTO reserves the right to refuse replacement warranty.

 

 

4. Check included accessories

Each TOTO product always comes with a standard set of accessories, such as:

• Rubber gaskets

• Screws

• Water supply hoses

• Mounting brackets, plates, and fixing kits

• Installation instructions

You need to check:

• The correct quantity

• Not broken, bent, or rusted

• No missing essential components

❗ Missing accessories may cause:

• Inability to install

• Water leaks

• Loss of warranty

CONCLUSION

Inspecting TOTO sanitary fixtures upon delivery only takes 5–10 minutes, but helps you:

• Avoid purchasing defective or display items

• Preserve your warranty rights

• Ensure the product meets TOTO standards

📌 Always inspect before signing for delivery and before installation.